Contact Us
We’re always here to help.
At TimeoraHome, we believe customer support should feel warm, responsive, and reliable — just like the spaces we aim to help create.
Whether you have questions about a product, need assistance with an order, want help tracking a shipment, or simply need more information before purchasing, our team is ready to assist you.
We are committed to providing a smooth and stress-free shopping experience from the moment you visit our store to the moment your order arrives at your home.
Customer Support
Phone
(587) 779-6235
Business Address
TimeoraHome
1268 Rue Gaboury
Québec, QC
Canada
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
We aim to respond to all inquiries within 24–48 business hours.
During holidays or high-volume periods, response times may occasionally be extended, but we always do our best to assist you as quickly as possible.
How We Can Help
Our support team can assist with:
- Order tracking
- Shipping questions
- Product recommendations
- Return & refund requests
- Product information
- Damaged or defective items
- Payment assistance
- General customer inquiries
Before Contacting Us
To help us resolve your request faster, please include:
- Your order number
- Full name used during checkout
- A detailed description of your question or issue
- Photos or videos if reporting a damaged item
Providing complete information allows our support team to assist you more efficiently.
Our Promise
At TimeoraHome, we are dedicated to creating more than just a store.
We aim to build a modern lifestyle brand centered around:
- elegant simplicity,
- peaceful living,
- thoughtful design,
- and dependable customer care.
Your satisfaction matters deeply to us, and we truly appreciate every customer who chooses TimeoraHome.
Thank you for visiting our store and becoming part of the TimeoraHome journey.