Shipping policy
At TimeoraHome.store, we work hard to ensure your order arrives safely and efficiently.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays may require additional processing time.
2. Shipping Times
Estimated delivery times vary depending on destination:
- Canada: 5–12 business days
- United States: 6–14 business days
- International: 7–21 business days
Delivery times are estimates and not guaranteed.
3. Shipping Fees
Shipping costs are calculated at checkout based on destination and shipping method.
We may occasionally offer free shipping promotions.
4. Tracking Information
Once your order ships, you will receive tracking information via email.
Please allow up to 48 hours for tracking updates to appear.
5. Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country.
TimeoraHome.store is not responsible for customs delays or charges.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not liable for delays or losses caused by incorrect addresses submitted during checkout.
7. Lost or Delayed Packages
If your package is delayed or lost, please contact us.
While we will assist in working with the carrier, we are not responsible for carrier-related delays beyond our control.
8. Delivered But Not Received
If tracking indicates delivery but the package cannot be found:
- Check with neighbors or household members
- Contact your local carrier
- Reach out to our support team for assistance
9. Contact Information
TimeoraHome.store
1268 Rue Gaboury, Québec, QC
Email: support@TimeoraHome.store
Phone: (587) 779-6235