Refund policy

At TimeoraHome.store, we are committed to delivering modern, stylish, and reliable home clock products that elevate your living space. Your satisfaction is important to us, and we strive to provide a smooth and transparent shopping experience.

Please read this Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns for eligible products within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be unused and in original condition
Include original packaging, accessories, manuals, and inserts
Not show signs of wear, misuse, damage, or modification
Be accompanied by proof of purchase or order confirmation

Products returned without prior authorization may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, certain products may not be eligible for return, including:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Damaged products caused by misuse or improper installation
Products returned after the return window has expired

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos or videos showing the product and packaging

Once verified, we may offer:

A replacement product
A partial refund
A full refund
Store credit, depending on the situation

4. Return Process

To initiate a return, contact our support team:

Email: support@TimeoraHome.store
Phone: (587) 779-6235
Address: 1268 Rue Gaboury, Québec, QC

Please do not send products back without receiving return instructions from our support team.

Customers are responsible for securely packaging returned items to prevent damage during transit.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless required by applicable law.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refund Processing

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds are processed to the original payment method within 5–10 business days depending on your payment provider.

Please note:

Banks and payment processors may require additional time to post refunds
Shipping costs may not be refundable
Partial refunds may apply for items returned in non-original condition

7. Exchanges

We currently replace items only if they are defective, damaged, or arrive incorrectly.

If you would like a different style, color, or product, we recommend placing a new order after your return request is approved.

8. Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellations may no longer be possible.

9. Refused Deliveries

If a package is refused by the customer or cannot be delivered due to incorrect shipping information, additional shipping fees may apply.

Refunds for refused shipments may exclude original shipping and handling charges.

10. Chargebacks & Fraud Prevention

We reserve the right to dispute fraudulent chargebacks and may provide transaction records, shipment confirmations, and communication history to payment processors when necessary.